Frequently Asked Questions

Click on a FAQ to jump to the answer quickly down below:



♩ Why not just mix and/or master my track myself?

When you obtain our services, you are getting years of experience making music sound great. Many people who use our services may have already figured out ways to make their music sound good, but not great. We’ve invested a lot of time, energy, and money into becoming really good at what we do. We can bring that potential out of your recordings and kick it up to the next level while you spend your time on the creative process of writing and recording your next project.

Investing in professional mixing and mastering services are highly important whether you are just starting out of a garage, or a top-of-the charts recording artist. Without quality mixing you can set yourself up to sound unprofessional and compromise the integrity of your music. If you want a quality sounding project, consider hiring us.


♩ Isn't it better to invest my money in gear that mix engineers use and do it myself?

Sure, investing in gear and software is never a bad idea...if you plan on taking the time to learn to use it correctly and if you will get enough use out of it to make it worth the purchase. Compare it to buying a moving truck vs. renting one. Sure, if you're going to move stuff all the time and plan on making a return on that investment then by all means buy the truck and enjoy it. Otherwise, the majority of people are better off renting one and then moving on (pun intended).

We've invested in quite a few trucks. Pricey plugins that only get used once in a while isn't worth it for most musicians when they spend most of their "music time" playing and writing. Especially on tools that work in the background and aren't really "special effects". Mixing is an art and it takes a long time to become proficient at it. It isn't as simple as buying a miracle piece of hardware or software that gets slapped on your tracks for a finished sound.


♩ How do I know my song will sound better after you mix it?

Simply put: We’re good at this. We’ve put a lot of effort into developing our skills. You can rest easily knowing you will always have input into how your project sounds, and your preferences as the artist will always be the deciding factor in any mixing decisions we make. We might have some good ideas to try to throw at you, but ultimately the choices are yours. we will do everything we can to make your audio project sound incredible. We strive to give your project the proper attention that it deserves because, as musicians ourselves, we know how important it is to be happy listening to your own recordings when the session is over.


♩ Why does my project need fresh ears?

After working on countless songs and albums, mixing engineers develop a good sonic sense. We can usually hear right away what needs to be fixed in the mix, what will enhance the sound, and what can be added to make it great. It’s also a huge plus that we weren’t there when you recorded your album. When hearing your songs for the first time, a fresh pair of ears can offer truly objective advice.


♩ How much will this cost me?

Our pricing is based on the size of your song (track count) and the amount of work we expect it will take. A song with 10 tracks is priced differently than a song with 100 tracks. No matter what size your song is, it will always receive the complete treatment. Expect to pay a little more to do things like fix timing and pitch issues, add drum replacements, etc.

We want to stay competitive and make you feel like your money was well spent. While we place value on the service we provide, we’re not looking to get rich off of your project, or to trick you into paying more than you need to.


♩ Are there discounts for multiple songs?

Yes, there is a discount when we mix multiple songs. The discount percentage is determined by how many songs are added.


♩ How long will it take for you to finish my mix?

It’ll likely take around a week to get your song back depending on the complexity of your mix, number of tracks, etc. It's important to remember that a rushed mix isn't usually the best mix. Being able to come back to the mix with fresh ears after a day or two can help us really improve the overall sound.


♩ Can you add elements to my mix? I want some sounds in my song that I don’t have the ability to record...

Absolutely. We have a fully-equipped music production studio that includes keyboards, electric/acoustic guitars, and percussion instruments. We also have a top-notch software library including instruments from Native Instruments, Steinberg, EastWest, FabFilter, MOTU, Spectrasonics, Slate Digital, Addictive Keys, AAS, and more. We can get the sound of vintage drum machines, vintage and modern synthesizers, full orchestras, tons of drum sounds, vintage and modern guitar amps/effects, ethnic instruments, bass, pianos, and a vast collection of other stuff. We always keep up-to-date with modern sounds and cutting edge technology. If you want to come in and track additional parts to your song, we can do so at an added cost. If you want us to do it, we are also pretty competent musicians.


♩ Am I limited to a certain number of revisions or changes to my mix?

No, revisions are unlimited. You can expect a turnaround time of 2-5 days depending on our current workload and the extent of your revisions. However, we do put a time limit of one month on unlimited revisions to prevent endless tinkering with mixes. The month starts at the time we send your untampered first draft of the mix. At some point you have to step away from the mix and call it “done” (otherwise it will drive you crazy).


♩ How do I pay for services? You don’t seem to have a payment option on your website…

When you receive a quote from us for your project, we will provide you with our PayPal Business account details. As soon as we receive payment, we will begin working on your project. Keeping payments easy by not integrating it into our website helps save our clients money.


♩ Do you offer a money-back guarantee?

Yes. We offer a money-back guarantee for all first-time customers. This way you can see if you like the quality of our work and the direction we take your song in. We hope this will allow you to return and confidently purchase our services in the future.

Here’s how it works for your first purchase:

  • You purchase our services and upload your files.
  • We mix your song.
  • We send the first draft of our mix to you for approval, muting some random spots throughout the song.
  • At this point, you approve or disapprove of the work being done.

If approved: You reply with your comments or revisions indicating you want to move forward with finishing and we send you a full, unmuted version of your mix. Once we’ve sent you an untampered and unmuted first draft of your song you are no longer eligible for a refund. Then we continue to work with you until the song is finished.

If not approved: Work is stopped and you are refunded your money. You will not receive any audio exports from our mix session.

If you still have questions, don’t hesitate to contact us.


♩ What is the difference between mixing and mastering?

Mixing and mastering are two different processes. Mixing comes before mastering. Fundamentally, mixing is how you process (correctly applying compression, eq, reverb, delay, panning, tuning, etc.) to each vocal or instrument track and make them all work together; mastering is how you process the completed stereo track (everything combined for sonic cohesion, loudness, etc.) as a whole.

When we mix your song, we basically tinker with everything you have recorded. We'll drop in effects, adjust volumes, spatially place parts, EQ, bring certain frequencies out, suppress some others, etc. Mixing is putting a puzzle together and making sure all of your parts fit into one nice sonic picture.


♩ Why should I have my audio mastered?

Mastering is the process of taking a fully mixed recording and enhancing it. It’s makes your track sound as loud, big, and clear as possible without compromising the original feel of the song. When a collection of songs are mastered together, they sound unified.

This is the final step in completing your art. It gives your music the professional commercial quality necessary to compete. If you plan to have your music on iTunes, Spotify, radio, CD, or anywhere else, it must be mastered.


♩ How do I get my recorded tracks to you? How do I receive the finished project?

After booking our services, we will provide you with a custom link to a secure online storage location where you can upload your project files.

After we’re done, the finished audio files will be delivered using the same secure online storage method. We will keep the link active up to a month after completing your project. Don’t worry though, we will never delete your project file at our studio and if you need us to send you copies of your finished audio in the future we will do so at no cost. We have total full recall in case you want to go back and revisit those projects in the future.


♩ I want you to record some of my music or add to my tracks, can we do that?

Absolutely! Our studio is fully equipped with a vocal booth, small tracking room, and a separate larger tracking space. We’ve invested a lot in professional acoustic treatment, so it’s a great place to track your music. We have the ability to record entire bands, but the tracking side of our studio is geared more toward smaller singer/songwriter projects.

Our studio runs on top-line hardware from Apogee. Our hardware gives us great flexibility using premium AD/DA conversion, incredible sounding mic preamps, Class A JFET inputs, and re-amping capability for guitar tracking. We also run hardware from Empirical Labs, Kemper, Focusrite and Presonus. Our current DAW of choice is Cubase 11 Pro.

The studio is stocked with quality vocal and instrument microphones from Shure, AKG, Bluebird, Slate, and others, including a new virtual mic system that allows us to very accurately model extremely high-end mics from Neumann, Telefunken, Sennheiser, and Royer that are usually only found in major studios. We have an in-house collection of quality electric and acoustic guitars from Fender, Gibson, Taylor, Ibanez, Epiphone, and others. If you like outboard effects, we have many options, including an array of Boss pedals, multi effects units, etc. If keys are your thing, we’ve got a feature-loaded full 88-key weighted MIDI controller from Native Instruments, a Maschine sample pad, and a smaller 25-key MIDI controller from Novation. We’ve invested in a lot of high end virtual instruments, so chances are we can add anything you can think of to your recordings. There’s also an in-house set of high-end Roland V-Drums at your disposal.

For a full gear list, click here


♩ What is exporting and how do I do it?

When you record a song in your recording program, or "DAW", it will be made up of individual tracks. When you send in a song for mixing, we need those tracks separated into individual audio files.

You may have heard the term “stems” thrown around the audio production world. “Stems” is just a synonym for “individual tracks”. They’re the same thing. We want to receive every track you’ve recorded in individual, separate, high quality audio files. “Bouncing” is also audio-world lingo for “exporting tracks”.

The specific process is different depending on what recording software, or DAW, you use. The internet is full of free video tutorials for all DAW’s. If you have trouble figuring out how to export stems in your DAW, just let us know and we can help you out.


♩ What do I need to do when exporting my stems/tracks for upload?

Ok…this is the long one…let’s start with the technical:

  1. Track Volume: It’s best to make sure that your individual tracks have an RMS or integrated LUFS of -16db to -18db, and a maximum peak of -5db to -8db on export (Google is your friend if you don't know what this means). If the recorded audio is too loud it will affect your final product. There's very little we can do if you print "hot" tracks that come close to, or exceed, the digital clipping threshold. Leave us extra headroom, we promise it will sound better in the end.
  2. Bit/Sample Rate: You should export to audio files with a bit depth of at least 24bit (32bit allows for more headroom, but 24 bit is definitely sufficient) and a sample rate between 44.100kHz and 96kHz (unless you recorded your audio using a smaller sample rate). Remember: it does no good to "upconvert" audio sample rates on export. Export at the sample rate you recorded in. We prefer WAV or AIFF files. DO NOT send MP3 files; they are heavily compressed and are terrible to use for professional mixing and mastering. Make sure no dithering is applied on export. If you must export to file types other than WAV or AIFF, please let us know so we can make sure they will work for us.
  3. MIDI: If you've recorded using MIDI for virtual instruments, let us know first. We have a vast collection of virtual instruments; there's a chance we have what you used. In this case, sending us the MIDI file is preferable to the bounced audio since it will give us more control over getting the sound right. If you're feeling especially tech savvy, you can make a preset in your DAW for that instrument and send it to us.
  4. Starting Point: Make sure your tracks are all exported from the same starting point. Sorry to take a hard line, but if they're not we're going to ask you to export them again. It's detrimental to the vibe of your song for us to try to figure out where everything goes. Even being a few milliseconds off can sound terrible in some instances.
  5. Master Bus Effects/Processing: Remove all effects and processing (all EQ, compression, limiting, etc.) from your master bus, master fader, or stereo bus out. It's easy to forget to remove these if you put them on every project and don't always check the master bus. Effects on the master bus are globally applied to every track in the project. This can prevent us from bringing out the right overall sound.
  6. Track Names: Label/name all tracks clearly. We can’t work efficiently if we have to take a lot of time to figure out what the tracks are before we even listen to anything. Keep them short, simple, but descriptive.
  7. Export Folder/Other Info: Put together a clean export folder and provide other info we need. Properly label a folder that includes all exported tracks. It’s vital for us to know the BPM you recorded at, where any markers are for mid-song tempo or time signature changes, and the musical key of the song. A copy of your lyrics can also be useful. Another useful practice is to separate your different instrument groups into labelled subfolders within you master folder. Giving us a subfolder of vocal exports separate from your subfolder of guitar exports will save us some work as we import your session and leave more time for mixing. We certainly appreciate not having to sort through large amounts of tracks to create groupings.

Now…the philosophical:

  1. Send only the tracks you want to be mixed. You may have kept multiple vocal takes or guitar solos, but only include what you want heard in the final mix. Sorting through and picking your best takes is not considered part of the mixing process. It's called "comping" and is part of the production process. Sometimes musicians/artists keep ideas or parts that they're not sure fits in the song and are willing to take it or leave it when it comes to the final mix. We understand this, but best practice is to eliminate anything you don't want in the final mix. In special cases, we can work with you if there are some really hard decisions to make.
  2. Clean up your tracks by removing all unwanted noises. Again, we hesitate to make editing decisions for you, and you shouldn’t leave anything in your tracks that you don’t want the listener to hear (If you want us to suppress breath noise, or alter your wanted audio in some way, that’s a different story). Some examples of unwanted noises might be improper edits that cause clicking, popping or other artifacts, or bleed-through noise on vocal tracks when you’re not singing. Maybe you forgot to cut your take and let it run long…cut all of the unwanted noise out! Crossfading can be your friend sometimes. Little things that you may not think are a big deal may before mixing may be audible later after processing.
  3. Fix track timing and pitch problems yourself to save money. We’ll be up front with you about our rates when we send our quote, and they’ll be dependent on the amount of time we think it will take to finish your project. A big time and money saver can be letting us know that you plan to align and pitch correct your tracks prior to sending them to us. It’s likely that the DAW you tracked in has this ability. If you can’t, won’t, or don’t know how, don’t worry! We’re fully capable of doing this for you.
  4. Decide whether to export your tracks with or without processing. This is a highly-debated subject, but I hope to be reasonable. At our studio, we believe it is best if you remove all processing from your tracks before exporting them to us. That way the sound of your tracks when we mix isn’t limited by the effects you already permanently applied or “printed” (other audio-lingo) to them. However, in some cases you may have crafted a special or specific sound that you definitely want in the final mix. Feel free to print those if necessary, but be careful not to limit yourself. Still send the unprocessed file in case something isn't working.
  5. Send us a rough mix along with your stems. You can ignore this step if you want to totally leave all the mixing choices in our hands, and we’ll create something great. However, you likely already put together a rough mix because you wanted to start hearing your musical vision. You might have an idea of how you want it to sound already. With all of your processing and effects turned on, bounce a rough mix to a stereo WAV for us so that we can hear where you want to go with the song.

There are also many online resources that can help you to navigate your software, consolidate tracks, make edits, etc., but we’re happy to guide you through any of these processes if you’re still uncertain or unsure what to do.


♩ What plugins do you use?

Well…that’s hard to answer because we’ve invested in hundreds of them over the years and we like to try to figure out what’s best for your track. Of course, we have some favorites but we try to use the right one for the job. We tend to lean on ones that are highly regarded in the industry as faithful analog emulations. If you have a favorite piece of analog gear (guitar amp, compressor, eq, reverb, etc.) there’s a good chance we can get that same sound (We’ve even created our own database of everything we own and what gear we can replicate because we’re nerds like that) Let’s be honest…very few people have the budget to go out and buy racks and racks of expensive analog gear. Modern technology brings us really close to it at a fraction of the price.

For a full gear list, click here


♩ What is your mixing process?

We work in a private studio with a top quality computing system, hardware, software and monitors. Once we receive your tracks, we begin to prepare and work on your project right away.

We usually mix a song in one complete session then we rest our ears for a day and come back for anything we missed.

Without giving away all the secrets, here’s a basic overview of our mixing process:

  1. We check each individual track for quality and fidelity. In this step we determine if there are any tracks we’d like you to resend or possibly re-record. We want to make sure everything we have will add to your song sounding great, not detract from it.
  2. If it hasn’t been done already, we align all drum parts and tighten up anything that sounds unintentionally “off”. This sets the foundation for the rest of the song. All other instruments and vocals are then aligned into the drums. If your song doesn’t have any drums, the most important rhythm element will be used as the foundation for everything else. This step alone can make a pretty dramatic difference once it’s sounding professionally performed.
  3. Closely related to the last step, and if it hasn’t been done already, we move on to pitch, note, and gain staging corrections. This includes your vocals, basses, keys, guitars, etc.. This is a meticulous process, but we like to get all of the “correction” out of the way first so we’re not distracted “fixing” things during the creative process of mixing. However, if you love how your tracks were recorded and don’t want anyone fixing or correcting them, just let us know and we’ll absolutely skip these steps.
  4. Next, we listen closer to the drum kit to make sure everything’s in phase, correctly mic’d, etc. If we determine if the drums need help, we’ll work on supplementing or replacing some drum sounds with samples. This is a step almost every professional record goes through. It adds amazing dimension and depth to a drum kit. Sometimes all we need to do is treat the kick and snare. Sometimes, we need to get more in-depth. Sometimes the kick and snare sound great but the drum overheads need work. The time spent on this step can make or break a mix.
  5. After the drums are sounding awesome, we’ll move on to bass followed by the vocals and rest of the instrumentation. We do everything possible to make the mix the best it can sound, focusing on punch, clarity, depth, space and separation. We love creativity, so we always approach your mix with ideas that will make certain elements shine. During this step, our priority is on making sure the mix isn’t sounding too digital or harsh. We do this by focusing on getting a more analog sound using techniques like applying subtractive EQ, tube saturation and tape emulation to create a warm, full mix that isn’t hard to listen to.
  6. A word about vocals: It’s important that we determine when to start mixing the vocals into everything else. Sometimes it’s really early in the process, and sometimes it’s toward the end. There’s no right or wrong way, it just depends on what the song needs. In the end, all that matters is what comes out of the speakers…
  7. Lastly, we try to test our mixes on multiple sound sources like studio monitors, car stereo, laptop, boombox, and high & low quality headphones to make sure you're getting the best possible sound on multiple devices.